Network and signal – we use a live O2 sim to test network registration, normal signal strength, and call and audio functionalityĮlectronic IMEI number – this need to match the one on the label We have a list of checks to tick off every time we repair a device. We will repair and return your device within four working days of receiving it.Please see ‘could my device come back unrepaired’ below for more information. You will be notified of any issues with the device and whether it can be repaired or not.Your device will be sent to our dedicated repair centre.Contact us to find out more about chargeable repairs. If you bought mobile insurance from us, your issue may be covered.If the issue with your device or accessory isn’t a genuine fault (if it’s been caused by damage, for example), or if it isn’t covered by a warranty or your statutory rights, you have a few options: You can use our repair progress tracker to see how things are going. We’ll aim to repair and return your device or accessory within four days of receiving it.See ‘Could my device come back unrepaired’ in the FAQs below Once your device or accessory arrives at our dedicated repair centre and has been evaluated, you’ll be notified of any issues and advised on whether or not it can be repaired.It won’t cost you anything to send, unless you choose a tracked delivery method Drop off the package at your local Post Office.Do not send chargers or accessories as these cannot be returned Pack up your device or accessory securely and make sure the label’s clearly visible.We’ll send labelled packaging for you to use when returning it to us Contact us to tell us that your device or accessory needs repairing.If you purchased online or over the phone:.You’ll need to return it to store to be sent for repair.If you bought your device or accessory in an O2 store:.
Make sure you’ve done everything listed in ‘Step 2’ above.If our troubleshooter determines that there’s a fault which needs a repair, we’ll send you some packaging to return it for repair.
ARMWATCH SPARE MACHINE HOW TO
See this guide on Apple’s website for more information on how to disable ‘Find my iPhone’ If you don’t switch it off before sending your device to us, we won’t be able to attempt to fix your device and will have to return it unrepaired. iPhone, iPad and Apple Watch users must switch off ‘Find my iPhone’.If you don’t disable locks and passcodes, we’ll have to return your device unrepaired Disable any security locks/passcodes: check your device settings to find out how to do this.If we have to remove them ourselves, screen protectors and Apple Watch straps can’t be returned and your sim and SD card will need to be destroyed to protect your data If you have an Apple Watch, remove the straps – we can’t properly test your device with them in place.
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